Refund & Cancellation Policy – VacationBuddy

Effective Date: 10th May 2022

This Refund & Cancellation Policy applies to all bookings made directly with VacationBuddy, including bookings via our website, phone, WhatsApp, social media, or any other direct channel.

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1. Direct Bookings – Strict Policy

All direct bookings with VacationBuddy are NON-CANCELLABLE and NON-REFUNDABLE.

Once a booking is confirmed and payment is received:

    •    No cancellation is permitted

    •    No refund will be issued under any circumstances

This applies irrespective of:

    •    Personal reasons

    •    Medical emergencies

    •    Travel disruptions

    •    Weather conditions

    •    Change of plans

    •    No-shows

    •    Early check-out

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2. No-Show Policy

    •    Failure to check in on the scheduled date without prior written approval will be treated as a no-show.

    •    In case of a no-show, the entire booking amount will be forfeited.

    •    The reservation will be automatically cancelled without refund.

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3. Early Check-Out

    •    If a guest checks out before the confirmed departure date, no refund or adjustment will be provided for unused nights.

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4. Date Modification Requests

    •    Date change requests are not guaranteed and are subject to:

    •    Availability

    •    Management discretion

    •    Approved changes may involve:

    •    Fare differences

    •    Administrative charges

    •    VacationBuddy reserves the right to reject any modification request.

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5. Force Majeure

VacationBuddy shall not be liable for refunds or cancellations arising due to events beyond our control, including but not limited to:

    •    Natural disasters

    •    Government restrictions or lockdowns

    •    Strikes or transport shutdowns

    •    Acts of God

In such cases, refunds are not assured and any resolution shall be at the sole discretion of VacationBuddy.

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6. Booking Cancellation by VacationBuddy

In the rare event that VacationBuddy is unable to honor a confirmed booking due to operational or unforeseen reasons:

    •    Guests will be offered either:

    •    A full refund, or

    •    An alternative accommodation of similar standard (subject to availability)

This will be VacationBuddy’s maximum liability.

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7. Third-Party / OTA Bookings

    •    Bookings made via third-party platforms (e.g., OTAs) are governed by the refund and cancellation policies of those platforms.

    •    VacationBuddy shall not be responsible for refunds processed through third-party channels.

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8. Dispute & Chargeback Protection

    •    Guests acknowledge that by completing the booking, they agree to this Refund & Cancellation Policy.

    •    Any chargeback or payment dispute raised despite agreement to this policy may be contested with supporting documentation.

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9. Acceptance of Policy

By making a booking and completing payment, the guest confirms that they:

    •    Have read and understood this policy

    •    Agree to the non-cancellation and non-refund terms

    •    Accept that no exceptions will be made